Partner required
Some vendors sell and support their software exclusively through distribution partners; for the buyer that means no price without a quotation, no start without an implementation project, and quality that depends on the partner rather than the vendor.
Definition
The model has a reason: implementation, data migration and training are services, and services are delivered better regionally than centrally. The price for it is the lack of comparability — two quotations for the same product can differ by a factor of two.
For the selection this adds a second examination: not just the product but the partner. References from your own industry, reachability, and the question of what happens to the data and the licence if you change partner.
What the software must be able to do
Demand a written quotation that separates implementation effort, training and running costs — and clarify whether the licence sits with the vendor or the partner. That decides what is possible if you switch.
Checked Aug 2026
More terms under Procurement, operation and data: Client data in Switzerland Data hosted in Switzerland MediData Patient data in Switzerland Trust Center